Written and spoken language operates on assumptions and impressions making all communication variable depending on the delivery and interpretation of each message. If 80% of communication is miscommunication, we are all stumbling to clearly communicate in conversations, text messages, emails, blogs, and tweets whether we are aware of it or not. Now more than ever our words travel beyond our own individual cultural vacuum and are globally heard. Clear communication is a matter of perspective and in today's diverse society miscommunication dominates conversations.
Communication is ambiguous so writing in plain, simple language will limit miscommunication. Writing to a lower literacy level should be considered when trying to communication to multi-generational and multi-cultural readers. The more pluralistic the world becomes the less likely we are to clearly communicate with one another. The goal in writing and communicating in today's world is to reduce instances of miscommunication.
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